Key Account Engineer

Lind, Herning, 

Denmark

Are you passionate about the energy transition? Join us.

Nel is a global, dedicated hydrogen company, delivering optimal solutions to produce, store, and distribute hydrogen from renewable energy. We serve industries, energy, and gas companies with leading hydrogen technology. Our roots date back to 1927, and since then, we have had a proud history of development and continuous improvement of hydrogen technologies. Today, our solutions cover the entire value chain: from hydrogen production technologies to hydrogen fueling stations, enabling industries to transition to green hydrogen, and providing fuel cell electric vehicles with the same fast fueling and long range as fossil-fueled vehicles – without the emissions.

About the position

As a Key Account Engineer in the Nel Hydrogen – Service department, you will be responsible for service and maintenance contract obligations for selected Nel Hydrogen Fueling customers. To ensure maintenance of a smooth service process, you will also support our service department with the required information they need regarding our customers. You will also work closely with your colleagues in service back office and service support. You will report directly to the service manager for Europe and your place of work will mainly be in our facility in Herning.

Responsibilities

Your tasks will include

  • Customer key account for selected Nel Hydrogen Fueling Customers
  • Operating meetings with customers
  • Inform service organization on customer feedback
  • Service and maintenance contracts follow-up on KPI and financial performance
  • Approve invoicing of service order – Repair, Guarantee, Quality, Contracts
  • Create service orders within our system
  • Create customer service quotes
  • Manage implementation of updates from customer requests
  • Support service engineering during the implementation of new services, service processes and documents for the Danish service entity

Qualifications

Required skills and abilities

You possess a relevant educational background and experience in Service. You have a strong customer-orientated mindset, are curious, and can quickly understand organizational and commercially good solutions. You are structured and innovative, giving you the ability to handle multiple projects simultaneously. You excel at working with customers independently and in teams, and you are highly skilled in both written and spoken English.

Requirements

  • Experience with service work within the energy sector, or the like, where there are high demands on safety
  • Very good communicator which can navigate within an environment of various customers and cultures within Europe
  • “Hands-on” mentality
  • Good knowledge of ERP and document management systems
  • Experience working in or with international organizations
  • Communicate fluently in both written and spoken English and Danish

It will be beneficial if you have

  • Experience with service, and maintenance work at retail Fueling sites
  • Experience with safety and risk assessments within the energy sector
  • Experience in purchasing and logistics
  • Fluent or elementary proficiency in a second language like German, Polish or French

 

 

Equal opportunity employer

Nel is an equal opportunity employer and all qualified applicants will receive consideration for employment regardless of race, colour, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. All employment is decided based on qualifications, merit, and business need.

Apply

Application & Contact

Recruitment; Send your application/CV to | recruitment@nelhydrogen.com

If you need further information, feel free to contact Service Manager Northern Europe Kim Hehlert +45 26313133 or by mail to KIMHE@nelhydrogen.com for further information.