Product Support Engineer

Lind, Herning, 

Denmark

Are you passionate about the energy transition? Join us.

Nel is a global, dedicated hydrogen company, delivering optimal solutions to produce, store, and distribute hydrogen from renewable energy. We serve industries, energy, and gas companies with leading hydrogen technology. Our roots date back to 1927, and since then, we have had a proud history of development and continuous improvement of hydrogen technologies. Today, our solutions cover the entire value chain: from hydrogen production technologies to hydrogen fueling stations, enabling industries to transition to green hydrogen, and providing fuel cell electric vehicles with the same fast fueling and long range as fossil-fueled vehicles – without the emissions.

About the position

As one of our Product Support Engineers at Nel Hydrogen, you will be part of a team, where your focus will be on operation-related optimization and implementation of changes to our Fueling Stations in the field. You will mainly support our Service and Installation & Commissioning Teams, and you will contribute to the product development by performing troubleshooting and analyses resulting in technical solutions that will contribute to optimize performance and reduce downtime at our stations. Your focus will be within a dedicated product or subject related area. You can expect to have an exciting job, where you become part of the Development & Engineering Department (D&E), with more than 50 employees (mostly engineers) which includes the Product Support team of 8 – 10 Engineers.

Responsibilities

  • Monitor and keep overview of performance, failures, alarms etc. within a dedicated product or subject area for stations in the field.
  • Analyses of errors and data from stations in operation in the field, including trouble shooting and root cause analysis.
  • Creation of Engineering Change Requests (ECR) and presenting them to the Change Board
  • Update of documentation
  • Preparation of documentation for implementation of changes

Qualifications

Required skills and abilities

  • Background as Mechanical Engineer, Electrical Engineer, Marine Engineer or similar and preferably with a background as craftsman.
  • Has experience and interest in trouble shooting within technical equipment.
  • Experience from working with gases is an advantage.
  • Able to handle up-coming changes.
  • You have a structured approach to your work and with an analytical approach to troubleshooting.
  • You are a good colleague with a good mood and easy to smile.
  • Is persistent, ambitious, and self-driven.
  • Communicates fluently in English verbally as well as in writing.

Personal qualifications

You are technically well-founded with a curious mindset. You have an analytical approach and experience with trouble shooting and “root cause analysis”.

Equal opportunity employer

Nel is an equal opportunity employer and all qualified applicants will receive consideration for employment regardless of race, colour, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. All employment is decided based on qualifications, merit, and business need.

As employee in Nel:

You will be part of the Product Support Team. A team of approx. 10 dedicated engineers with focus on Product support of Nel Fueling products worldwide. As a member of the Product Support Team your workplace will be where field experience meets technology. You will be in contact with a broad part of our organization such as development teams, service engineers, Installation, and commissioning team, and QHSE.

This position can be an excellent first step into the fast-growing Hydrogen World. The position refers to Team Lead for Product Support

 

Your workplace will be at the Nel Fueling Head office in Lind near Herning, where development and production of all Nel Fueling products takes place in state-of-the-art facilities.

Nel offers employees many staff benefit such as good canteen, pension scheme with health insurance and other benefits.

Apply

To apply, please send your cover letter and resumé to recruitment@nelhydrogen.com If you need further information, feel free to contact Team Lead for Product Support Morten Paakjær on +45 5124 6934 or by mail to MPAAK@nelhydrogen.com for further information

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