Sales Support to the Contract & Back Office Team

Lind, Herning,

Denmark

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Are you passionate about the energy transition? Join us.

Nel is a global, dedicated hydrogen company, delivering optimal solutions to produce, store, and distribute hydrogen from renewable energy. We serve industries, energy, and gas companies with leading hydrogen technology. Our roots date back to 1927, and since then, we have had a proud history of development and continuous improvement of hydrogen technologies. Today, our solutions cover the entire value chain: from hydrogen production technologies to hydrogen fueling stations, enabling industries to transition to green hydrogen, and providing fuel cell electric vehicles with the same fast fueling and long range as fossil-fueled vehicles – without the emissions.

About the position

We are looking for a dedicated Sales Support to support our global sales team and customers. You will be part of an energized sales team located in South Korea, California and Denmark – and still growing. You will be working from our HQ in Herning, Denmark, and will be reporting to our Contract and Backoffice Manager in the Global Sales Department.

Responsibilities

Customer & Sales

Screen received inquiries from e.g. homepage and mails and distribute them to relevant Sales Representative.
Support the Sales Representative in the assessment and assist in prioritizing of customer inquiries (RFI’s and RFQ’s) from existing as well as new customer prospects.
Handle various customer questions by translating customer needs into Nel terms and applicable product solutions.
Coordination with Sales Management team respond to your customers questions, inquires, reply to emails, respond to phone calls from customers ensuring an excellent customer satisfaction.

Reporting & Processes

Arrange, hold and participate on Sales Evaluation Offer Meetings within the role as Chair, part of Bid Assessment Team and Bid Development Team respectively.
Facilitate, develop and maintain Sales Process together with Sales Management including templates.
Report relevant KPI’s for Sales Process (I2I) as Fueling Control Tower contributor.
Assist in preparing relevant documents to obtain approval from management, Board – hereunder analysis, announcements etc.

Business intelligence

Proactively screen, analyze and maintain Business Intelligence information from a variety of data sources incl. the marketplace, medias, customers, competitive announcement, support schemes such as funding, incentive programs and order tracking, market numbers etc.
Support to Sales Management in monthly reporting, updating key documents and making presentations etc. (e.g. Global Order Tracker, Business Review).
Ad hoc tasks for Backoffice and Sales Management (e.g. travel arrangements, reports).

Qualifications

Competencies

You have several years of experience in Sales Support/Sales Processes/CRM and customer interaction
Educational background as a Bachelor in Sales and Marketing with a technical interest/knowledge or Mechanical/Marine Engineering
As a person you are openminded and able to interact with colleagues and other stakeholders being customers, partners and/or suppliers
Result oriented and knows how important it is to follow up on deliverables, ensuring that everything runs according to plans
You are a proven multi-tasker and can juggle numerous tasks/projects at a time
You are service minded, detail oriented and structured and have a positive and energetic personality with problem solving capabilities
You take ownership of tasks and execute them with the highest level of integrity
You are a team player but also work independently
Fluent in English (reading and writing), German will be a big plus

Equal opportunity employer

Nel is an equal opportunity employer and all qualified applicants will receive consideration for employment regardless of race, colour, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. All employment is decided based on qualifications, merit, and business need.

Contact

Send your application/CV as soon as possible. The applications will be processed on an ongoing basis, and if you need further information about this position, please contact Mette Kirk Østergaard, Contract and Back Office Manager, at Nel Hydrogen Fueling on mkirk@nelhydrogen.com.

Apply

To apply, please send your cover letter and resumé to recruitment@nelhydrogen.com