Product support

Your purchase is only the start of your relationship with Nel Hydrogen.
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Nel support team

We proudly stand behind our products by offering best in class service and support on a global scale. All members of our team strive to provide the highest level of customer service at all times. Our factory support teams are available by phone and email to answer your questions, while our field service engineers are available for travel world-wide to provide commissioning, training and field service for our customers.

Brochures and manuals:

For information about discontinued Proton Onsite lab products, please click here.

Transitioning Support

In October of 2020, we announced that we have phased out the production of Proton Onsite’s Laboratory Hydrogen & Nitrogen Gas Generators.

Since the 2020 announcement we have spent a great deal of time locating and preparing a good fit to assume all troubleshooting support, parts needs, and onsite services through one partner. We have found this fit with our partner, Gas Generator Solutions.

GGS is a well-established and respected nationwide company with many years’ experience servicing and repairing Laboratory Gas Generators. GGS engineers are trained & certified to fully support all of Proton Onsite’s Laboratory Hydrogen & Nitrogen Gas Generators.

“GGS is proud to be trusted and selected by Nel to support their valued customers with tech support, spare parts and onsite service and will be striving to ensure that the same high level of service is maintained”.

Effective December 20, 2021, all support inquiries should be directed to Gas Generator Solutions. All inquiries made to Nel Hydrogen beginning on this date will no longer be able to be addressed by Nel staff and will be forwarded to Gas Generator Solutions for support.

Gas Generator Solutions may be contacted by either phone, email or via their website:

Tel: 800-738-1698

Sales – Amanda Jo Fields
Tech Support – Marc Townsend / Nate Barreira