Contact us by email
alkaline.service@nelhydrogen.com
Contact us by phone
+47 99 08 13 32
(weekdays 08:00 - 16:00)
NASOC form
The NASOC provides a live, global view of plant operations, instantly detecting alerts and anomalies at customer sites.
Nel’s advanced system allows service technicians to drill down to individual plants and components, such as the transformer/rectifier (power in) and ES modules (H₂ & O₂ output), enabling precise diagnostics and proactive interventions.
The NASOC can simultaneously monitor:
- Energy Consumption (including Stack Voltage)
- H2 Production
- Temperature and Performance Stability
- H2 Purity
No matter the complexity of a service case, the NASOC enables a rapid response with expert support.
- Remote Assistance from our multi-disciplinary specialists
- On-site Technicians when needed
- Performance Benchmarking to assess system stability
- Preventative Maintenance (an optional extra) to optimise production and efficiency.
At your Hydrogen plant, stay ahead of the unexpected with real time intelligence, proactive service and expert support. For more details about our Alkaline service offer, or a quote:
The NASOC can even remotely control your plant, facilitating optimal operations whilst safeguarding your data through rigorous cybersecurity protocols.
By investing in a Nel Service Agreement, you gain:
- Rapid Troubleshooting (same day acknowledgement)
- Plant Health Monitoring and Tuning (early detection to proactively reduce downtime)
- Time Bank (free hours to spend on remote support)
- Comprehensive Reports (site alarm alerts, resolution summaries and performance insights)
- Latest Software Updates (verified control system upgrades and service bulletins)
At your Hydrogen plant, stay ahead of the unexpected with real time intelligence, proactive service and expert support.